Langue
Returns
Returns, exchanges, and damaged items
Handmade products naturally have small variations, but your order should always arrive in excellent condition and match the item description.
Return window
Contact us within 7 days of delivery if you need help with a return or exchange. Items should be unused and in their original condition whenever possible.
Custom orders
Personalized and made-to-order pieces may not be eligible for return unless they arrive damaged or materially different from the approved order details.
Damaged deliveries
If a package arrives damaged, send photos of the packaging and the item as soon as possible so we can help with a replacement, repair, or claim.